Cancellation, Refund and Right of Withdrawal

1. Right of Withdrawal

A Buyer purchasing as a consumer may withdraw from the agreement within fourteen (14) days from the date of delivery of the product subject to the agreement, without assuming any legal or penal liability and without giving any reason. To exercise the right of withdrawal, it is sufficient to notify ACK Soğutma Sistemleri Sanayi Ticaret Limited Şirketi (the "Seller") within this period by email at [email protected] or by written application (to the address Kazım Karabekir Mah. 951. Sk. Uğurluoğlu Apt. No:19 A, Gaziosmanpaşa / İstanbul). The notification should clearly state the order number, the Buyer's full name and the withdrawal request, so that the application can be processed promptly. For purposes of proving that the right of withdrawal was exercised within the period, notifications made in writing or via a durable medium shall be taken as basis.

2. Refund Process

Following receipt of the withdrawal notice by the Seller, the Buyer is obliged to send the product back to the Seller within ten (10) days. The Seller shall, within fourteen (14) days from the date the withdrawal notice reaches it, refund all amounts collected — including any delivery costs — in a single payment, using a refund method corresponding to the payment method used by the Buyer and without imposing any cost or obligation on the Buyer.

3. Return Conditions

The product to be returned must be sent to the Seller together with its invoice (or an equivalent document), complete and undamaged, and, to the extent possible, in its original packaging, together with its standard accessories and attachments. Where the product's box, packaging, standard accessories or original documents are missing, or where the product has suffered a loss of value as a result of use inconsistent with its intended purpose, such loss of value may be deducted from the amount to be refunded. The Buyer may not be held responsible for changes or deterioration arising from the ordinary use of the product during the withdrawal period; however, use, installation or intervention of a nature that affects the product's function, technical capacity or resalability shall be treated as a loss of value.

4. Return Shipping and Freight

Where the right of withdrawal is duly exercised within the applicable period, the freight cost for returning the product to the Seller is determined in accordance with the procedure set out in the Regulation on Distance Contracts; where the return is shipped via a carrier with which the Seller has an agreement, no return shipping cost is charged to the Buyer. For large-volume cooling equipment that cannot be carried by standard courier due to its size, weight or installation requirements, return freight is arranged through a special freight organization coordinated with the Seller; in such cases, the date and manner of freight are communicated by the Seller to the Buyer following the Buyer's withdrawal notice.

5. Exceptions to the Right of Withdrawal

Pursuant to subparagraph (b) of the first paragraph of Article 15 of the Regulation on Distance Contracts, there is no right of withdrawal for products prepared according to the Buyer's requests or personal needs, specially configured, or manufactured with technical measurements, capacity, equipment or design modifications customized for a particular person or business. Products falling within this exception are those manufactured according to a special technical specification determined by the Buyer's own request, rather than from standard stock/catalog items. Which products qualify as special production/special configuration under this exception is clearly and understandably marked and communicated to the Buyer during the order/quotation process, before the order is placed. For products supplied from stock that are standard and not subject to configuration, the fourteen (14) day right of withdrawal set out in the sections above applies in full.

6. Order Cancellation

The Buyer may cancel a placed order free of charge and without giving any reason, provided the product has not yet been handed over to the courier/freight carrier. It is sufficient for the cancellation request to be communicated to the Seller by email at [email protected] or in writing. Where an order is cancelled, any amount paid by the Buyer is refunded using the same payment method within a reasonable period. Requests made after the product has been handed over to the courier/freight carrier are evaluated under the provisions of this page relating to the right of withdrawal.

7. Defective Goods

Where the delivered product is defective, the Buyer may, pursuant to Articles 8 to 12 of Law No. 6502 on the Protection of Consumers ("TKHK"), elect to exercise one of the following optional rights: rescinding the agreement by declaring readiness to return the sold item; retaining the sold item and requesting a price reduction proportionate to the defect; requesting free-of-charge repair, provided it does not require excessive expense; or, where possible, requesting replacement of the sold item with a defect-free equivalent. Before or after exercising one of these optional rights, the Buyer may communicate the defect notice to the Seller by email at [email protected]; where free repair or replacement is requested, the freight cost for delivering the product to the Seller is borne by the Seller. The Seller is obliged to remedy the defect without charging any fee whatsoever, whether for labor, replaced parts, or under any other name.

8. Note for Merchant/Business (B2B) Purchases

For Buyers acting for commercial or professional purposes and therefore not qualifying as consumers within the meaning of Law No. 6502 (TKHK) — including merchants, tradespeople, or those acting on behalf of a business — the provisions relating to the right of withdrawal set out on this page do not apply; such Buyers do not have a right of withdrawal. Where a Buyer not qualifying as a consumer gives notice of a defect in the goods, the procedure and periods set out in Article 23 of Law No. 6102 on the Turkish Commercial Code ("TTK") shall apply. Accordingly, for defects that are readily apparent upon delivery, the Buyer must notify the Seller within two (2) days from the date of delivery. For defects that are not readily apparent, the Buyer must have the goods inspected, or arrange for them to be inspected, within eight (8) days from the date of delivery, and must immediately notify the Seller of any defects revealed by that inspection. Defects not duly notified within these two (2) and eight (8) day periods may not be asserted by the Buyer. Hidden defects that could not be revealed by ordinary inspection are not subject to those periods and must be notified to the Seller immediately upon discovery; in any event, claims based on defects are subject to the two (2) year limitation period running from delivery of the goods to the Buyer.