Distance Sales Agreement

1. Parties

Seller: ACK Soğutma Sistemleri Sanayi Ticaret Limited Şirketi

• Address: Kazım Karabekir Mah. 951. Sk. Uğurluoğlu Apt. No:19 A, Gaziosmanpaşa / İstanbul
• Tax Office / No: Küçükköy Tax Office — 0051505948
• Email: [email protected]
• Phone: +90 532 384 71 28

Buyer: The natural or legal person who places an order electronically through the website under this agreement, and who is identified by the name/surname or company name, address, contact and invoicing details declared in the order form and/or the order confirmation screen (hereinafter the "Buyer"). The accuracy of the information declared by the Buyer at the time of order is the Buyer's responsibility.

2. Subject Matter of the Agreement

This Distance Sales Agreement (the "Agreement") governs, in accordance with Law No. 6502 on the Protection of Consumers ("TKHK") and the Regulation on Distance Contracts published in the Official Gazette dated 27 November 2014 and numbered 29188 (the "Regulation"), the sale and delivery of the product ordered electronically through the Seller's website, and the determination of the parties' respective rights and obligations in this context. By placing an order electronically through the website, the Buyer is deemed to have accepted all provisions of this Agreement.

3. Product(s) Subject to the Agreement and Price

The essential characteristics of the product(s) subject to the Agreement — such as type, quantity, brand/model, color, number of units, sale price, payment method and, where applicable, delivery/shipping cost — are shown to the Buyer on the order and payment page at the time the order is placed, and form an integral part of this Agreement. The stated sale price is the final sale price including VAT. The Seller is obliged to present the product characteristics, total price and payment terms clearly to the Buyer before the order is confirmed. The commitments between the parties become final once the order is confirmed by the Buyer. The Seller may not unilaterally change the product characteristics or price after the order has been confirmed.

4. Payment

The price of the product subject to the Agreement is collected from the Buyer by credit card or debit card via 3D Secure (the additional identity verification method provided by the cardholder's bank). The payment transaction is carried out through the secure payment infrastructure of the authorized bank/payment institution acting on behalf of the Seller. The Buyer's card details, such as card number, expiry date and security code (CVV/CVC), are transmitted to the relevant bank/payment institution's system during the payment process; these details are not stored, recorded or shared with third parties by the Seller in any way. If payment is not approved, is declined by the bank, or is cancelled, the order is deemed not to have taken place.

5. Delivery

The product is delivered to the Buyer, or to the third party designated by the Buyer at the indicated address, within the committed period stated on the order/payment page, calculated from the date the order confirmation is communicated to the Buyer; if no period is committed, or if the committed period exceeds the statutory maximum, delivery shall in any event take place within the maximum period of thirty (30) days prescribed by the Regulation. Delivery costs are borne by the Buyer, unless otherwise expressly stated under a specific campaign run by the Seller, and are separately shown on the order/payment page. The detailed delivery terms (delivery periods, regional restrictions, procedure for damaged/incomplete delivery and similar matters) are governed by the Delivery Terms page published on the Seller's website, which forms an annex to this Agreement.

6. Right of Withdrawal

The Buyer, acting as a consumer, may withdraw from the Agreement within fourteen (14) days from the date of delivery of the product, without assuming any legal or penal liability and without giving any reason. To exercise the right of withdrawal, it is sufficient for the Buyer to notify the Seller within this period by email at [email protected] or in writing (to the address Kazım Karabekir Mah. 951. Sk. Uğurluoğlu Apt. No:19 A, Gaziosmanpaşa / İstanbul). Following receipt of the withdrawal notice, the Seller is obliged to collect the product back and, within fourteen (14) days from the date the withdrawal notice reaches the Seller, to refund all amounts collected, including any delivery costs, using a refund method corresponding to the payment instrument used by the Buyer. The product to be returned must be unused, resalable and accompanied by its invoice.

7. Exceptions to the Right of Withdrawal

Pursuant to subparagraph (b) of the first paragraph of Article 15 of the Regulation on Distance Contracts, there is no right of withdrawal for products prepared according to the Buyer's requests or personal needs, specially configured, or manufactured with technical measurements, capacity, equipment or design modifications customized for a particular person or business. Products falling within this exception are those manufactured according to a special technical specification determined by the Buyer's own request, rather than from standard stock/catalog items. Which products qualify as special production/special configuration under this exception is clearly and understandably communicated to the Buyer during the order/quotation process, before the order is placed. For products supplied from stock that are standard and not subject to configuration, the fourteen (14) day right of withdrawal set out in Article 6 applies in full.

8. Merchant/Business (B2B) Purchases — Cases Where TKHK Does Not Apply

For Buyers acting for commercial or professional purposes and therefore not qualifying as consumers within the meaning of Law No. 6502 (TKHK) — including merchants, tradespeople, or those acting on behalf of a business — this Agreement is governed not by TKHK but by Law No. 6098 on the Turkish Code of Obligations ("TBK") and Law No. 6102 on the Turkish Commercial Code ("TTK"); the provisions of this Agreement relating to consumer transactions do not apply to such purchases. For a Buyer not qualifying as a consumer, the right of withdrawal set out in Article 6 and the exceptions in Article 7 of this Agreement do not apply; such Buyers do not have a right of withdrawal. The order becomes binding on the parties once confirmed. Where the Buyer declares a company title/tax identification number as invoicing information at the time of order, this constitutes a presumption that the order was placed for commercial or professional purposes, unless proven otherwise.

9. Default and Failure of Payment

Where the payment amount is not transferred to the Seller's accounts by the Buyer's bank or payment institution, where payment fails to take place for any reason, is cancelled by the bank/financial institution, or where it is determined that the card was used without authorization or unlawfully, the Seller's obligation to deliver the product does not arise. The Seller is obliged to notify the Buyer of such circumstance within a reasonable period. Where payment is only partially completed, the Seller is entitled to suspend delivery until the full price has been collected.

10. Dispute Resolution

In disputes where the Buyer holds the status of a consumer, within the monetary limits announced annually by the Ministry of Trade, the Consumer Arbitration Committees at the Buyer's or Seller's place of residence have jurisdiction according to the value of the dispute; for disputes exceeding these monetary limits, the Consumer Courts have jurisdiction. In disputes to which a Buyer not qualifying as a consumer is a party and to which TKHK does not apply, the İstanbul (Çağlayan) Courts and Enforcement Offices have exclusive jurisdiction.

11. Effectiveness

By confirming the order through the website, the Buyer declares that it has read, understood and unconditionally accepted all provisions of this Agreement. This Agreement enters into force on the date the order is confirmed by the Buyer and remains in effect until the parties have fully performed their obligations arising from the Agreement.