Preliminary Information Form

1. Seller Information

This Preliminary Information Form (the "Form") is issued pursuant to Law No. 6502 on the Protection of Consumers ("TKHK") and Article 5 of the Regulation on Distance Contracts (the "Regulation"), in order to inform the Buyer before an order is placed.

Seller: ACK Soğutma Sistemleri Sanayi Ticaret Limited Şirketi

• Address: Kazım Karabekir Mah. 951. Sk. Uğurluoğlu Apt. No:19 A, Gaziosmanpaşa / İstanbul
• Tax Office / No: Küçükköy Tax Office — 0051505948
• Email: [email protected]
• Phone: +90 532 384 71 28

For the purposes of this Form, the Buyer means the natural or legal person who places an order electronically through the website, and who is identified by the name/surname or company name, address, contact and invoicing details declared in the order form and/or the order confirmation screen.

2. Product and Price Information

The type, quantity, brand/model, color, number of units and essential characteristics (including, where applicable, technical specifications) of the product(s) subject to the order, together with the total sale price including VAT, the payment method and, where applicable, the delivery/shipping cost, are shown to the Buyer before the order is placed, on the order and payment page, in a clear, understandable manner that the Buyer can easily see. The stated price is the final sale price of the product including VAT, and no hidden or additional cost is applied before the order is confirmed. No change may be made to the product characteristics or price of which the Buyer has not been informed prior to confirming the order.

3. Payment and Delivery

The price of the product subject to the order is collected from the Buyer by credit card or debit card via 3D Secure (the additional identity verification method provided by the cardholder's bank). The payment transaction is carried out through the secure payment infrastructure of the authorized bank/payment institution acting on behalf of the Seller; the Buyer's card details are not stored by the Seller.

The product is delivered to the Buyer, or to the third party designated by the Buyer at the indicated address, within the committed period stated on the order/payment page, calculated from the date the order confirmation is communicated to the Buyer; if no period is committed, or if the committed period exceeds the statutory maximum, delivery shall in any event take place within the maximum period of thirty (30) days prescribed by the Regulation. The method of delivery and, where applicable, the delivery/shipping costs, are separately shown on the order/payment page before the order is confirmed.

4. Summary of the Right of Withdrawal

The Buyer, acting as a consumer, may withdraw from the contract within fourteen (14) days from the date of delivery of the product, without assuming any legal or penal liability and without giving any reason. To exercise the right of withdrawal, it is sufficient for the Buyer to notify the Seller within this period by email at [email protected] or in writing (to the address Kazım Karabekir Mah. 951. Sk. Uğurluoğlu Apt. No:19 A, Gaziosmanpaşa / İstanbul). The product to be returned must be unused, resalable and accompanied by its invoice.

Pursuant to subparagraph (b) of the first paragraph of Article 15 of the Regulation on Distance Contracts, there is no right of withdrawal for products prepared according to the Buyer's requests or personal needs, specially configured, or manufactured with technical measurements, capacity, equipment or design modifications customized for a particular person or business. Which products qualify as special production/special configuration under this exception is clearly and understandably communicated to the Buyer during the order/quotation process, before the order is placed. For products supplied from stock that are standard and not subject to configuration, the fourteen (14) day right of withdrawal referred to above applies in full.

For Buyers acting for commercial or professional purposes and therefore not qualifying as consumers within the meaning of Law No. 6502 (TKHK) — including merchants, tradespeople, or those acting on behalf of a business — the right of withdrawal does not apply; such Buyers do not have a right of withdrawal.

5. Complaints and Remedies

The Buyer may first submit any request or complaint regarding the order and the product to the Seller by email at [email protected]. In disputes where the Buyer holds the status of a consumer, within the monetary limits announced annually by the Ministry of Trade, the Consumer Arbitration Committees at the Buyer's or Seller's place of residence have jurisdiction according to the value of the dispute; for disputes exceeding these monetary limits, the Consumer Courts have jurisdiction.

6. Validity

The information provided to the Buyer through this Form is furnished pursuant to Article 5 of the Regulation on Distance Contracts, in order to inform the Buyer before the order is placed. By confirming the order through the website, the Buyer is deemed to have read, understood and accepted the information contained in this Form.